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Sep. 26th, 2015 06:54 pmI'm so ready for fall to fully kick in. It's been dreary and overcast most of the week (well, since Cass's birthday) and that's been happy making, but it's been a little too warm most of the time. Knock it down a few degrees please, Mother Nature. Or kick up the breeze (but not back up to tornado warning territory)?
I owe some GB updates. Pretty sure that after my last dance with their customer service rep, I will definitely not be prolonging my trial. I've basically been without anything for a week and for a free month, that's kind of unacceptable, really. Sunday, I hit the button that tells them I'm returning an item, which is supposed to trigger the next available item in my closet to ship, or prep for shipping. Every other time I've returned something, that's what's happened. Sometimes it takes 24 hours for them to do anything, but I figured by the time I came home Tuesday that it would be at least in the "We're sending you this sometime soon, yay!" portion of our dance. Which is really all I was asking for at that point. Before I left Monday, I alerted them to my return of a second item.
Come Tuesday night, nothing on the first item. Huh. Well, maybe tonight. I went to work and came back home and nothing. So I sent an email just making sure that things were a-okay and I got an almost instantaneous response that told me that they were well within their time frame and for me to basically chill out. (It wasn't quite that rude but it was pretty dismissive.) Points for returning my email in a timely manner, but more points taken off for not really making me want to stick around.
Despite the email's assurance that they were already processing my next box, nothing in my account showed this... until nearly midnight on the 24th when I was sent a tracking # for my new shipment. Which won't get here til Monday. So that's kind of... shitty. It's the first shipping issue I've run across with them and Cass says that she's had incredible luck calling them, but I hate calling and I have no intention at this point of giving them money soooooooo... I dunno.
I cackled when I got an email Thursday morning with a little survey on how well their customer service went. I mean, you answered my question, but you didn't actually HELP me either.
But the two items being sent are ones I'm excited about, so we'll see how they work out. And yes, I owe reviews for the stuff I sent back, but I'm really, really tired so it'll have to wait until tomorrow. Tomorrow's got a lot of stuff penciled in. Hang Halloween lights, decorate, get my Hallo-Scentsy stuff, take pictures of AG stuff (this might get moved to Monday, especially if the dreary weather continues. I love it, but it's not the best for photos in my room.) including pictures of Grace 2. G2 is totally ruining my plans to make her into Dawn. Boo, G2. Boo.
I owe some GB updates. Pretty sure that after my last dance with their customer service rep, I will definitely not be prolonging my trial. I've basically been without anything for a week and for a free month, that's kind of unacceptable, really. Sunday, I hit the button that tells them I'm returning an item, which is supposed to trigger the next available item in my closet to ship, or prep for shipping. Every other time I've returned something, that's what's happened. Sometimes it takes 24 hours for them to do anything, but I figured by the time I came home Tuesday that it would be at least in the "We're sending you this sometime soon, yay!" portion of our dance. Which is really all I was asking for at that point. Before I left Monday, I alerted them to my return of a second item.
Come Tuesday night, nothing on the first item. Huh. Well, maybe tonight. I went to work and came back home and nothing. So I sent an email just making sure that things were a-okay and I got an almost instantaneous response that told me that they were well within their time frame and for me to basically chill out. (It wasn't quite that rude but it was pretty dismissive.) Points for returning my email in a timely manner, but more points taken off for not really making me want to stick around.
Despite the email's assurance that they were already processing my next box, nothing in my account showed this... until nearly midnight on the 24th when I was sent a tracking # for my new shipment. Which won't get here til Monday. So that's kind of... shitty. It's the first shipping issue I've run across with them and Cass says that she's had incredible luck calling them, but I hate calling and I have no intention at this point of giving them money soooooooo... I dunno.
I cackled when I got an email Thursday morning with a little survey on how well their customer service went. I mean, you answered my question, but you didn't actually HELP me either.
But the two items being sent are ones I'm excited about, so we'll see how they work out. And yes, I owe reviews for the stuff I sent back, but I'm really, really tired so it'll have to wait until tomorrow. Tomorrow's got a lot of stuff penciled in. Hang Halloween lights, decorate, get my Hallo-Scentsy stuff, take pictures of AG stuff (this might get moved to Monday, especially if the dreary weather continues. I love it, but it's not the best for photos in my room.) including pictures of Grace 2. G2 is totally ruining my plans to make her into Dawn. Boo, G2. Boo.