Oh, cable company. No. Just no.
Nov. 20th, 2010 12:27 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
impyHoly. Fuck.
My cable bill came today. I was expecting it to be $170-ish because I had a small balance left over from last time, y'know? (Well, smaller than usual.)
No. My bill is $300 and some change.
I... what?
They installed my stuff... the 12th of October. So for this bill, they're billing me three times. One for next month, one for Oct-Nov (last month essentially) and then a third section for just October.
I... and... no?
When they came, they came late. Not really a surprise. They installed a digital box that was outdated by more than a year and naturally it had fits with our TV because it's old and outdated. Dad calls and the guy at customer service is perplexed but then assures dad that this whole turning your television off and then refusing to turn back on is a well known glitch with these older boxes. Dad chuckles and says, "But they installed this thing yesterday." CS: "...*sweatdrop* r-really?" Dad opted to bring the box in and trade it in himself because he didn't want to wait all fucking day for them to come out and "fix" it.
Yeah. We're on either our third or fourth box. So no. You do not get to charge me super fun times for your installation and then charge me super-deluxe full price on services you have made it impossible for me to use!
Then they charge me for long distance and it has never worked. Which is why, when my bill was smaller last month, I figured it was because Mom had said no long distance or something.
No. They just fucked that up, too.
I can sort of make sense of the bill in pieces, but when you put it all together it's just beyond me. Also, it came with a handy little guide called
Notice to customers regarding policies, complaint procedures, and services.
You bet your ass I'm complaining. $300 bucks? ARE YOU INSANE.
My second favorite part of this thing is that there are "credits" assigned all over the place. Very nice, right? Except that if they actually existed my bill would not look like it was bleeding.
My cable bill came today. I was expecting it to be $170-ish because I had a small balance left over from last time, y'know? (Well, smaller than usual.)
No. My bill is $300 and some change.
I... what?
They installed my stuff... the 12th of October. So for this bill, they're billing me three times. One for next month, one for Oct-Nov (last month essentially) and then a third section for just October.
I... and... no?
When they came, they came late. Not really a surprise. They installed a digital box that was outdated by more than a year and naturally it had fits with our TV because it's old and outdated. Dad calls and the guy at customer service is perplexed but then assures dad that this whole turning your television off and then refusing to turn back on is a well known glitch with these older boxes. Dad chuckles and says, "But they installed this thing yesterday." CS: "...*sweatdrop* r-really?" Dad opted to bring the box in and trade it in himself because he didn't want to wait all fucking day for them to come out and "fix" it.
Yeah. We're on either our third or fourth box. So no. You do not get to charge me super fun times for your installation and then charge me super-deluxe full price on services you have made it impossible for me to use!
Then they charge me for long distance and it has never worked. Which is why, when my bill was smaller last month, I figured it was because Mom had said no long distance or something.
No. They just fucked that up, too.
I can sort of make sense of the bill in pieces, but when you put it all together it's just beyond me. Also, it came with a handy little guide called
Notice to customers regarding policies, complaint procedures, and services.
You bet your ass I'm complaining. $300 bucks? ARE YOU INSANE.
My second favorite part of this thing is that there are "credits" assigned all over the place. Very nice, right? Except that if they actually existed my bill would not look like it was bleeding.
